Service Desk Queue Columns are way too wide, all of the sudden

Mike Loux

Not sure when this happened (likely over the Thanksgiving break), but all of the sudden my Jira Service Desk queues are all taking up way too much horizontal space, to the point where the last column (labels) wraps, despite there being large amounts of empty space in all of the other columns.  The queue looks fine and compact in Edit mode, but when I view the results, it's ridiculously spaced out.  Any way to auto-size columns to fit their content, or whatnot?  The view as it is now kind of sucks.  

EDIT:  Updating to the latest version of Chrome worked for about a day.  It also initially worked in Edge, but now looks the same.  So...yeah, this isn't a browser issue.  

Edit queue looks fine:

The actual queue view, however, looks awful:

Maura Swart

I logged a support issue and received the following response.

Thanks for bringing that to our attention. Allow me to share with you that JIRA Service Desk queues are being updated and you will notice a few updates on them as well on the next weeks. I have discussed that internally with our team and that spacing on the columns it's an expected behavior on the new UI in order to enable new functionalities in the future.

Anyway, allow me to share with you that I went ahead and created a feature request related to giving the user the ability to resize the columns. Allow me to share with you the link to the public suggestion that we have created:

• Add the ability to resize queue columns

In line with our Feature Request Policy, we'd suggest you vote for it as well as setting yourself as a watcher in order to hear about updates on the development cycle.