Truncate comment length in email notifications?

Question

I realize that out of the box, you can not do this, but Is there a plugin available that enables you to truncate the size of the comments in email notifications?

Example:

Internal employee gives public update: "We have restarted the AMXWEB01 server.  It is back up and running. "

The email notification we want to provide is : "We have restarted.... "

The customer would get a preview only for the update and would have to log into the system to see the full public comment.

Jason Lightfoot (8144) · Answer

Yeah... I am figuring as much after poking around.  I was hoping to find someone with some experience that knew about a plugin.   I've looked around the marketplace to no avail.

Jack Brickey · Answer

i expect that would have to be done outside of Jira. maybe there is some addon so check Marketplace.

Jason Lightfoot (8144) · Answer

Thanks for the reply.  That looks like it is for the min/max value for the comment field internally.  I'm looking for the ability to only deliver part of the message contents via an email notification.  This would require the customer to log in and open the actual ticket to read the entirety of the message.