[ServiceDesk] - Create Service Desk User - Email to set up password

Question

Hey guys,

We're trying to automatically generate Customers in our Service Desk project.

All good with the integration, but the problem is that they don't receive the email to set up their password and we're not sure if we're doing something wrong.

Docs we followed: https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post

When manually creating a customer from the UI, they do get the email to complete the set-up.

Cheers,

Alin

Raines_vv0zwj · Answer

Hi @Alin Baletchi  have you found a solution or workaround for this problem?

Alin Baletchi · Answer

Hey Victor,

We want to generate the customers using the Service Desk REST API's automatically, not adding them manually.

We followed the documentation from here: https://developer.atlassian.com/cloud/jira/service-desk/rest/?_ga=2.185893609.1180976066.1542801755-129621354.1542801755#api-customer-post

Thanks

Victor Mutambuki · Answer

Alin,

See link below for info
https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html

Victor