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Password problem while clone a repository via Sourcetree

tms liu

I registered bitbucket via my google account, while I use Sourcetree to clone a repository from my bitbucket account, it requires the password.

I tried use my google account's password but in van, and this is how I registered my bitbucket account (use my google account and google account's password)

How do I get ride of this problem?

Thanks

Accepted answers

Ana Retamal

Hi, welcome to the Community!

If my understanding is correct, you signed up with Bitbucket Cloud using your Google account, and are now trying to clone a repository from Sourcetree.

You said you already tried your Google password but it didn't work, what happened exactly? Did you get an error message? Was the page loading forever?

To help us troubleshoot this issue, please send us more info:

Are you using Sourcetree for Windows or for Mac?
If on Windows, is Internet Explorer updated to the latest version? (Sourcetree relies on it for the authentication)
Can you send a screenshot of what happens when you enter your Google password?

Kind regards,

Ana

All comments

Ana Retamal

Hi, welcome to the Community!

If my understanding is correct, you signed up with Bitbucket Cloud using your Google account, and are now trying to clone a repository from Sourcetree.

You said you already tried your Google password but it didn't work, what happened exactly? Did you get an error message? Was the page loading forever?

To help us troubleshoot this issue, please send us more info:

Are you using Sourcetree for Windows or for Mac?
If on Windows, is Internet Explorer updated to the latest version? (Sourcetree relies on it for the authentication)
Can you send a screenshot of what happens when you enter your Google password?

Kind regards,

Ana

tms liu

Hello Ana,

I solved the problem. I reset bitbucket account's password, and it works!

My problem was...

I accessed the pull procedure in Sourcetree and the Password Required dialog box popped out over and over again while I use my google account's password.

Sourcetree pwd required.png

I though it was right...because when I registered bitbucket account by my google account, I don't remember I set any password at that time. All what I did just select login with google and it asked for my google account's password.

Anyway, I can work with Sourcetree proper now

Thanks~

tms liu

the link for reset password:

https://bitbucket.org/account/password/reset/

Ana Retamal

Thanks for sharing that with the rest of the Community!

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