We are in the process of moving to Jira Service Desk from Remedy and trying to understand how we can get our current setup to work in Jira. How do you assign issues to different groups. We have appox 187 Technology groups that will need issues assigned to them so they can work on them. Once example we use in remedy. We have processes where one issue spawns 15 other tasks to different groups to work on in a sequence. At this time if does not appear we will be able to do this. It appears if we just use one Project as a Service Desk we might be able to accomplish this but having a hard time figuring out how each group would be assigned their issues. We have looked at creating a Service Desk Project for each group we have but that seems that might be over kill and from what we have seen we cannot move sub-task in between projects and keep those sub-task connected with the original issue they were created from.
Just looking for some suggestions on how you manage your service desk in Jira.
Thank You
