Connecting knowledgebase to Google Assistant

Alex Gay

It would be nice if a customer could ask a question on his Google home assistant and that the assistant is reply'ing with the instructions or showing the instruction on the Google Home Hub.

 

What are the requirement?

I suppose his google account has to be linked to his jira customer account.

Anyone has done this before? 

 

 

 

Angélica Luz

Hi Alex,

A knowledge base is linked to a Service Desk project, it means that the customer will have to search in the customer portal to find the article.
If you need that customers find your articles through Google, you must let your Confluence open to anonymous, but I haven't found anything specific when using Google assistant.

Regards,
Angélica