Hello,
We are using JIRA service desk to manage some customer interactions coming from our app but we also use it for general support. I have different requirements for email notifications if the requests are initiated from the app and when they are coming from a customer:
- From, the app, no creation email nor resolution email should be sent because the app already sends an email when the request is resolved.
- For general support, these emails should be sent.
How can I avoid the notification emails to be sent for certain request types ?
