nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

I cannot "Watch an issue"

Peter_vxj3bx

Hi, in my previous jobs I could follow issue changes by "Watch"ing an issue. There was the eye symbol visible in the upper right corner of an issue.

Currently Jira tells me via permission helper, that I do have access to "Watch" and even "Manage Watchers" to an issue, still I cannot find out how.

Thanks in advance for your help!

Accepted answers

unknown

Hi @Peter,

Just need to confirm a couple of things;

Does the project have the correct permissions set up?
Does the Jira instance have the correct global permissions?

Thanks

All comments

unknown

Hi @Peter,

Just need to confirm a couple of things;

Does the project have the correct permissions set up?
Does the Jira instance have the correct global permissions?

Thanks

Peter_vxj3bx

Hi Danny,

thanks for your feedback:

1) I think the Jira Project has the correct permissions. Here I have checked withe the permission helper:

- "peter.herbert@wonderline.eu has the 'View Voters and Watchers' permission"

- peter.herbert@wonderline.eu has the 'Manage Watchers' permission

2) Global permissions:

- Not sure, I believe all are the default settings, as the company just started using Jira. However, if I have the Project permission, and JIRA confirms that I have the permission, why I cannot see the "Watch" feature / icon?

Thanks

unknown

Hi @Peter,

Could you navigate to Jira Settings > System > General Configuration.

Within that page should be an option to allow user to watch issues.

Please check that option has been set to on.

Thanks

Peter_vxj3bx

Danny, you are my hero!

It works, thank you very much!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud