How do I add the Description field of a newly created ticket into the body of the notification emails when an issue is created in the Jira Service Desk?
It depends on which notification you want to send out.
If you go to project settings > Customer Notifications you will be able to edit what these notifications look like based on an event.
When you choose a rule, inside it will have an "insert variable" option that will have "issue description" or you can manually enter ${issue.description}.
Here's what I've tried in pictures:
Thank you for your quick follow-up on my questions!
It seems like you're updating the portion that will be in all issues regardless. You want to scroll down a little bit and add the description to individual events.
Request Created, Public Comment Added, etc.
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