Clone issue from JSW with JSD Request field data

Question

The company I work at has been using JSW for pretty much everything to do with processes, I've recently tried to incorporate JSD into the mix to allow our staff to submit requests and track them more easily.

We have a JSW issue set up for onboarding and I've set up the fields in a JSD request to copy the ones we use in that issue. The issue in JSW has several sub-tasks which actually contains the procedure outlined in their descriptions. My original intention was to have the requests in JSD clone the original onboarding issue, but when I create a linked issue field and specify it as cloned it doesn't actually copy anything other than the fields.

Basically I want-

JSD -> Request Form -> Creates Request ->Creates Issue in JSW

^

Clones from existing JSW with field values from JSD

Is it possible to have this happen?

Any responses will be greatly appreciated.

James McGrath · Answer

So I understand how to clone (that's how we've been doing it before service desk) but it's a manual process for every new starter. Is there a way to get JSD to create a new issue cloned from another one, copying the description AND subtasks?

unknown · Answer

Hi @James McGrath,

If JIRA Service Desk and JIRA Software are situated on the same JIRA instance then you can use Clone functionality to clone issues in the Software project and then move the cloned issues to the Service Desk project.

You can read here about cloning issues

https://confluence.atlassian.com/jira064/cloning-an-issue-720416353.html

You can read here about moving issues.

https://confluence.atlassian.com/jirasoftwarecloud/moving-an-issue-902499026.html

If your instances are different, then you can use export to CSV and import from CSV.

This may meet your requirements.

Regards,

Gangavath Kishore Kumar.