Creating comments on servicedesk portal with scriptrunner

Question

Hello! I'm trying to create comment on servicedesk portal with scriptrunner via workflow postfunction. Problem is that this comment don't become visible on Service Desk portal, and visible only on "browse issue" screen. Can anybody help ?

Here is code:

import com.atlassian.jira.user.ApplicationUser;
import com.atlassian.jira.issue.MutableIssue;
import com.atlassian.jira.issue.IssueManager;

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.util.json.JSONObject

String messageToAdd = "We got your request and will answer you ASAP";

final SD_PUBLIC_COMMENT = "sd.public.comment";
def properties = [(SD_PUBLIC_COMMENT): (new JSONObject(["internal": false] as Map))];

ApplicationUser johnGalt = ComponentAccessor.getUserManager().getUserByName("jhon.galt");
log.warn("Getted user is " + johnGalt.getName());

ComponentAccessor.getCommentManager().create(issue, johnGalt, messageToAdd, true);

Evgeniy Buturlia · Answer

Comment manager creates comment from CommentUser BUT it run's from current loggined in user. If current user can not post puclic comments, it will not be able to create public comment.

Last argument is responcible for dispatching event. You may read about it here : https://docs.atlassian.com/software/jira/docs/api/7.6.1/com/atlassian/jira/issue/comments/CommentManager.html#create-com.atlassian.jira.issue.Issue-com.atlassian.jira.user.ApplicationUser-java.lang.String-boolean-

Arkadiusz Baka · Answer

@Evgeniy Buturlia i try and doesn't work. But i changed last argument of method to "false" and script add public comment.

commentManager.create(issueKey, CurrentUser,comment, false)

I wonder if this is correct

Evgeniy Buturlia · Answer

@Jose Carlos Nieto

This will now work, because when script runs from a non-servicedesk agent user, it can'not add comment with visibility level "public", even if comment user is servcedesk agent.

To make it work you need add this code before  "commentManager.create(...)":

ComponentAccessor.getJiraAuthenticationContext().setLoggedInUser(ComponentAccessor.getUserManager().getUserByKey("sysbot"))

Where "sysbot" is user with servicedesk agent permission.