how can I disable prompt to close parent ticket when last subtask is closed?

Question

I have added the condition for all subtask of a parent issue to be closed/done before the parent can be transitioned to done. In this setup, when the last subtask is marked as done, the user is prompted to also mark the parent as done.

Is there a way to disable this prompt? Since we work with various teams who handle the subtasks, there's a high risk of closing the parent ticket (which is worked on by the dev team) by one of the other teams involved.

Henrique Bittencourt · Accepted Answer

Hi Alexandra!

Seems like it's not possible without changing a few things, take a look into those two community questions below:

* Hide 'Update Parent Issue' Dialogue box when closing all SubTasks
* Suppress "Update Parent Issue" pop-up?

Hope this helps!

Best Regards.