Jira-Slack integration not working when security levels are configured

Question

Hello,

I configured security level in the app and the slack integration stopped working.

As suggested, I selected the security level in the slack integration settings:

After doing that, notifications about new tasks and task transitions got back to work, but notifications about comments are still not received.

Any help will be appreciated.

Thanks,
Edi.

unknown · Answer

I am facing the same issue, I have a team-managed project connected to Slack, all our tickets have default permissions and therefore notifications are not received.

If you could kindly share the step-by-step instructions to follow, that would be super! 🙏🏼

Edi Buslovich · Answer

Jira support offered me to add the atlassian-addons-project-access project role to the security level, and it solved the issue. Now comments are received in slack.

Edi Buslovich · Answer

Hi Petterson,

Thanks for the help!

Not all the users in the channel are added to this security level, but how does Jira know who are the users that subscribed to the slack channel?

Furthermore, how come notifications about new issues are received while notifications about comments are not?

Thanks,

Edi