When I export via CSV the SLA fields like Time to first response are not included. Any help please? We have reports outside JIRA that are heavily affected by this.
Using JIRA 7.12.1 and Service Desk 3.15.1
Hi @Marc Jason Mutuc,
I think this is not possible yet. There's an issue created if you want to vote for it: https://jira.atlassian.com/browse/JRASERVER-62457
Sorry!
Thanks! We were able to pull them before via Excel I think. Oh well... I'll check if there's something else I can do
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