My atlassian acount lost contact with the Bitbucket cloud

jgrzebyta

I login to Atlassian using my previous bitbucket email address (on GMail). It was OK until the page with info that "Almost done" with text "Create a unique username for Bitbucket Cloud". Than I entered my Bitbucket username (different than email) and got error message that "That username already exists". It seems my Bitbucket username lost contact with its email. How can I merge them both again. Maybe that is helpful that in the past I often used Login with Google feature.

 

Thanks a lot.

PS. How can I contact with admins to write about details?

Ana Retamal

Hi Jacek, welcome to the Community

I've checked your Gmail account and I could see that it's not the primary account for any Bitbucket account, instead, it was added as an alias. You won't be able to log in to Bitbucket using an alias, so the way to go would be:

1. Log in to Bitbucket using your primary email address
2. Navigate to the Settings menu and remove your Gmail email from the 'Alias' section
3. Go to your Atlassian account and replace your current email address with your Gmail address
4. Next time you log in to Bitbucket Cloud, you can use your Gmail account 

Hope that explains why is this happening, Jacek! Let us know if everything is working as you want now.

Cheers,

Ana