How do you delete an LDAP user in JIRA if the LDAP server is gone.

Question

Our team decommissioned an LDAP server before we were ready, we got rid of it as we have a small environment and didn't need it.  We have a bunch of ID's that are still in our JIRA admin taking up license seats that we can't remove from software use or delete.  Is there a way to delete these without having to rebuild an LDAP server?

Tom Lister_fo1j4e · Answer

Hi @Susan sparks

if you disable the defunct LDAP server config or remove the old users from any groups or application accesses, they will no longer count towards your license seats

Susan sparks · Answer

i'd prefer not to have to hack the database and have the system do it, this is good last resort.  Thank you!

Mikael Sandberg · Answer

You can manually edit the database to remove the users, see How to delete a JIRA User from the database. As always when making changes to the database you should always back it up first. I would also probably try it out in a test environment first if you can.