Where to apply Copy Value From Other Field post function for sub-tasks?

Rob Jefferson

Requirement: To copy existing value of "Due date" field from parent issue onto a child sub-task when the sub-task is created.

Issue: I've currently applied the "Copy Value From Other Field" at Step 1 of the issue workflow at the "Create" transition as the last entry on the Post Function list but it doesn't seem to be working. The sub-task issue type is part of the same workflow as the parent issue too. However, when I create a new sub-task after applying the changes, it's not copying the due date from its parent.

Any ideas why this might be happening please? Not sure whether it's a workflow issue, a transition problem or whether it's being applied at the wrong stage?

 

Thanks.

Petter Gonçalves

Hello Rob,

Per your description, you are correctly configuring your workflow and post function to copy the value from the parent issue when you create the sub-task.

I would look for the following possible problems:

- Check if you have properly published your draft workflow once you performed the change

- Check if you don't have another custom field with the same name "Due date"

- Check if the correct Due Date field is properly added to your sub-task Create/View/Edit screens

- Check if the context of the Due Date field is properly configured to be applied on Sub-task issues

- Check if there are no properties in the workflow create transition that could be blocking the issue from being edited.