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Embed Private Youtube Videos with Widget Connector

Andrew Legrand

I have a playlist on Youtube that is set to Private but is shared with my G Suite domain. The videos are mostly "how to" videos for staff.

I currently have them embedded using the Widget Connector in our Confluence Cloud instance. I can watch these embedded videos when I am logged into Youtube and Confluence.

My staff is having issues accessing them, however. When they attempt to watch them, they see the thumbnail for the video, but upon clicking play get a "this video is unavailable" message.

The videos on Youtube do have "allow embed" checked.

Accepted answers

Shannon S

Hi Andrew,

If they're private, then you do need to be logged in to watch the videos on YouTube.

Have you considered setting them to unlisted instead? This way you only need the direct URL to the video in order to watch it.

Regards,

Shannon

All comments

Shannon S

Hi Andrew,

If they're private, then you do need to be logged in to watch the videos on YouTube.

Have you considered setting them to unlisted instead? This way you only need the direct URL to the video in order to watch it.

Regards,

Shannon

Andrew Legrand

Hi Shannon,

The videos are hosted on my account, and when I'm logged in (to both Youtube and Confluence), I can view them in-line in Confluence.

But when my staff is logged in (using their domain account) the videos aren't viewable in-line.

I have considered leaving them unlisted, but I would prefer to have them listed as private and shared with the domain, so folks have to login to view them.

Shannon S

Andrew,

When you say your staff can't view the videos when they're logged in using their domain account, do you mean they're logged into Confluence and YouTube?

You'll want to make sure they're logged into YouTube as well, with an authorized YouTube account.

If they can confirm they're logged into YouTube and still cannot view the video, then you will want to connect with Google/YouTube to see why they might not be able to view the videos.

Shannon

Andrew Legrand

When you say your staff can't view the videos when they're logged in using their domain account, do you mean they're logged into Confluence and YouTube?

Yes, that's correct.

I think our workaround here is to just paste the URL to the video below the video in Confluence. It's not as smooth as having it in-line, but certainly easier than trying to get support from YT/Google.

Andrew Legrand

1. This is correct. In the Beta version of Creator Studio, there doesn't appear to be an option to "Share with Domain." That option still appears in Creator Studio Classic, so you have to explicitly click out of the new Beta Creator Studio. Here's a video of how I did that.

2. I have the playlist set to "Unlisted" because the "private" option on playlists doesn't give me the option to share with the domain.

Follow Up Q's:

1. Just the videos themselves.

2. Videos are shared, playlists are unlisted.

3. I have not tested this yet, but we'll test that on our website now.

Shannon S

Hi Andrew,

Thank you for explaining that.

I was able to share the video with the rest of Atlassian.com, and I had a few of my colleagues log into their YouTube accounts with their Atlassian domain to test.

They confirmed that they are able to view them directly on YouTube.

I then embedded the video URL using Widget Connector (and also the iFrame macro). Each of the users I tested this with are able to watch the private video embedded in Confluence which has been shared with the Atlassian domain.

The only issue I had was testing as my user in Incognito Mode, but I quickly realized I wasn't logged into YouTube anymore.

I'm not able to replicate the same problem you're having, but I also can't tell if I'm doing anything differently.

Shannon

Andrew Legrand

OK. Thank you for following up and testing.

I shared the video on a page on our site, and my employee was not able to watch it there either.

There must be some sort of issue with logging into YouTube on our end.

May I ask which browser are you using? We are on chrome

Shannon S

Andrew,

Thank you for letting me know the results of your test. It's very odd, maybe it's not keeping the sessions for some reason?

I'm using Google Chrome version 70.0.3538.102, which seems to be the latest.

Are all of your users using the same browser? If you disable all add-ons in Chrome, does the issue persist? What if it was tested outside of your network, on a personal computer (if there's any firewall or proxy that might be controlling connections)?

Regards,

Shannon

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