Reinstalled on same server, license won't verify

Question

Hi,

When clicking next on this page: /secure/SetupLicense!default.jspa

I get An unknown error occured, please contact support.

I cannot move forward from here.

Thanks,

Adam

Adam Westall · Answer

Don't worry, I've just tried again and it worked.  Must have reset overnight.  Thanks

Adam Westall · Answer

Hi @Thomas Deilerthanks for that.  I did look for something like that but can't see it anywhere.  Any hints on where abouts the reissue section would be?

Thomas Deiler_db00h3 · Answer

Dear @Adam Westall,

when you reinstall Jira from scratch a new "Server ID" is generated. The license is bound to the former Server ID. Go to my.atlassian.com and reissue the license.

Note: If you restore an XML dump, Server ID and license is part of it.

So long

Thomas