Hello,
When the customer creates an issue via the Portal or they send an email to our support email account (which means that a ticket is then automatically created on JIRA), they receive an email every time we publish a comment in the ticket.
However, if we create an issue on their behalf from JIRA as shown in the attached picture, the email address filled in the "Reporter" field will never receive anything:
I have seen comments for the same problem for opening "as behalf" but the scenario was not the same because in our case that is the only problem. We wouldn't like to disable anything a priori, we just wish the reporter received the automatic notifications.
Could you please advice?
Many thanks in advance.
Kind regards,
Gabriel
