JIRA Servicedesk implementation

T Nandi

Hi I've been asked customize and implement the JIRA service desk tool for the customer . Customer wants to implement Incident management, Change management, Problem management and Serice Request module . 

Can you please help me / suggest me any course or certification or training which will help me to complete my task .  

Deiser Service Team

Hi @T Nandi

There are many resources posted by Atlassian:

• https://www.atlassian.com/whitepapers/tips-for-lean-itsm-with-atlassian
• https://www.atlassian.com/blog/jira-service-desk/jira-service-desk-approaches-itsm
• https://www.atlassian.com/it-unplugged/itsm/itsm-for-the-modern-it-team

For certification you have this one:

• https://www.atlassian.com/university/certification/certifications/exam-acp-400

I recommend to check the Atlassian Blog page:

• https://www.atlassian.com/blog

 

Hope this helps!