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Installation issues with permissions

Nora_33sqzg

Hello!

I'm having a bit of an issue installing Jira on CentOS 7 with Virtualmin. The same issue mentioned in this closed report.

Basically, I'm installing Jira as per the instructions and when I try to start the service, I get:

executing using dedicated user: jira
bash: ./startup.sh: Permission denied

I then go to the specified installation directory and see that everything is owned by root:root. I fix the permissions recursively as per this article by Atlassian and make sure that both the installation dir and the home dir are owned by jira:jira. When I try to start the service, I see this new error:

executing using dedicated user: jira
./startup.sh: line 64: /%jira-install-dir%/bin/catalina.sh: Permission denied
./startup.sh: line 64: exec: /%jira-install-dir%/jira/bin/catalina.sh: cannot execute: Permission denied

I am officially stuck. I tried deleting everything and starting anew, same thing happens.

Any ideas?

Accepted answers

Andy Heinzer

Hi Nora,

I would recommend taking a closer look at this related thread: https://community.atlassian.com/t5/Jira-questions/Jira-not-starting-with-the-command-service-jira-start/qaq-p/81166

In it, the errors appear to be very similar as yours. I suspect that you might have permissions to that .sh file, but that this file is needing to have access to other folders/subfolders in both the $JIRAHOME and $JIRAINSTALL directories and their subdirectories.

In addition to the specific changes Andris recommended there, he also mentioned a few other things to try such as:

Try starting jira with this command (from root):
su - jira2 -c "/opt/atlassian/jira/bin/start-jira.sh"

In your case change the jira2 to jira and perhaps this can help give us more information. I suspect there might be something different in regards to the user accounts here, but I'm not sure just yet.

Andy

All comments

Nic Brough -Adaptavist-

I suspect you've only made the directories owned by jira:jira

The doc says you need to do the same for all contents within them. Try "chown -R jira:jira jira-directory", rather than "chown jira:jira jira-directory"

Nora_33sqzg

I've done it all recursively, yes. All files, folders, subfolders, everything.

Nic Brough -Adaptavist-

Mmm. Could you actually show us what the permissions are set to on a file that's failing?

Nora_33sqzg

Sure thing! There you go:

-rwxr-xr-x.  1 jira jira  24K Oct 12 13:54 catalina.sh

Andy Heinzer

Hi Nora,

I would recommend taking a closer look at this related thread: https://community.atlassian.com/t5/Jira-questions/Jira-not-starting-with-the-command-service-jira-start/qaq-p/81166

In addition to the specific changes Andris recommended there, he also mentioned a few other things to try such as:

Try starting jira with this command (from root):
su - jira2 -c "/opt/atlassian/jira/bin/start-jira.sh"

In your case change the jira2 to jira and perhaps this can help give us more information. I suspect there might be something different in regards to the user accounts here, but I'm not sure just yet.

Andy

Nora_33sqzg

Hello, Andrew!

Thank you for looking into it!

I actually came upon that same thread while I was searching for answers to my issue. The command, ran as root, has the following output:

 su - jira -c "/home/jira-host/public_html/jira/bin/start-jira.sh"
-bash: /home/jira-host/public_html/jira/bin/start-jira.sh: Permission denied

Andy Heinzer

Could you try to run the following commands:

ls -la /home/jira-host/public_html/jira

as well as the $JIRAHOME directory

ls -la $JIRAHOME

I'm interested to see if we can look at each of the file permissions in those directories to better understand your environment.

Nora_33sqzg

Here you go!

[root@---]# ls -la /home/jira-host/public_html/jira
total 192
drwxr-xr-x. 15 jira      jira       4096 Nov  1 13:29 .
drwxr-x---.  5 jira-host jira-host   129 Nov  1 13:29 ..
drwxr-xr-x. 17 jira      jira       4096 Nov  1 13:28 atlassian-jira
drwxr-xr-x.  3 jira      jira       4096 Nov  1 13:42 bin
drwxr-xr-x.  2 jira      jira        238 Nov  1 13:28 conf
drwxr-xr-x.  2 jira      jira         41 Nov  1 13:28 external-source
drwxr-xr-x.  3 jira      jira       4096 Nov  1 13:29 .install4j
-rwxr-xr-x.  1 jira      jira      83990 Nov  1 13:29 install.reg
drwxr-xr-x.  4 jira      jira        129 Nov  1 13:28 jre
drwxr-xr-x.  2 jira      jira       4096 Nov  1 13:28 lib
drwxr-xr-x.  2 jira      jira      49152 Nov  1 13:28 licenses
drwxr-xr-x.  2 jira      jira          6 Oct 12 13:55 logs
-rwxr-xr-x.  1 jira      jira       1774 Oct 12 13:54 NOTICE
-rwxr-xr-x.  1 jira      jira       3835 Oct 12 13:54 README.html
-rwxr-xr-x.  1 jira      jira       2097 Oct 12 13:54 README.txt
drwxr-xr-x.  2 jira      jira         48 Nov  1 13:28 temp
drwxr-xr-x.  2 jira      jira         61 Nov  1 13:28 tomcat-docs
-rwxr-xr-x.  1 jira      jira      11201 Oct 12 13:55 uninstall
drwxr-xr-x.  2 jira      jira          6 Oct 12 13:55 webapps
drwxr-xr-x.  2 jira      jira          6 Oct 12 13:55 work
[root@---]# ls -la /home/jira-host/jira-home/
total 4
drwxr-xr-x.  2 jira      jira         6 Nov  1 13:28 .
drwxr-x---. 14 jira-host jira-host 4096 Nov  1 13:28 ..

Jacques

Hey Nora,

I have had a case where I installed Jira twice on the same machine, executing the installation as root. As a result the setup program created another username, with name "jira1". I had to change a file /jira_install/bin/user.sh and correct the user the application is executing with.

This article might help.

Alex_hu8g0i

It would be nice if installation script would look if there is a user already or give an option to tell that it would create a user.

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