How do i hide "done" statuses in Jira Service Desk?

Question

I have a list of "done" statuses in Jira Service desk. We don't want to see 'Done" projects or to do's. How do i hide them? Thanks.

Payne · Answer

Admins can modify queues (they'll see an "Edit Queue" button in the upper right when viewing a queue), so the query can be modified to exclude certain statuses, or issues with a resolution, for example.

Petter Gonçalves · Answer

Hello Shanna,

To hide issues from your queue, you only need to edit the Queue filter and add a parameter to remove the done status and all the other you want:

Adding the parameter above, it should remove the done issues from your queue although they will be still existing in your project.

Payne · Answer

Admins can modify queues (they'll see an "Edit Queue" button in the upper right when viewing a queue), so the query can be modified to exclude certain statuses, or issues with a resolution, for example.