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JIRA service Desk ticket needs to be closed by anyone from the organization the ticket is shared wit

JIRA service Desk ticket needs to be closed by anyone from the organization the ticket is shared wit

Accepted answers

Victor Mutambuki

Frank,

Has to do with your Permission scheme. Organization is merely a group of customers. The close issue permission can be closed by the following on the list.

Screen Shot 2018-10-31 at 1.23.12 PM.png

Create a group and assign it permission to close issues but an organization wouldn't be able to close tickets.

Victor

All comments

Victor Mutambuki

Frank,

Has to do with your Permission scheme. Organization is merely a group of customers. The close issue permission can be closed by the following on the list.

Screen Shot 2018-10-31 at 1.23.12 PM.png

Create a group and assign it permission to close issues but an organization wouldn't be able to close tickets.

Victor

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