Quick licensing question..
We use Jira in-house for our employees.
We want to deploy a new instance in the cloud (self-hosted, not Jira Cloud) for customers to raise Service Desk tickets, as well as KB articles.
My question is if this violates any T&C as they will be licensed for the same entity, or the license is on a per-machine/per-server basis, and I will not need a bigger license.
(For instance, our in-house we have a 3 agent license server, and on the new instance I want another 4-5 agents. Do I need to purchase a 10 user? or only an additional 4-5?)