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Service desk agent as a default assignee for a specific organisation

Inga

There are specific organizations that have specific agents assigned to them in our company, Though I can not think of a way how to transfer this logic to a service desk? Is there a work around how to change a project lead as default assignee to an agent?

Accepted answers

Susan Hauth _Jira Queen_

Hi Inga,

You should be able to do this with Automation. Just use a jql for the IF:

reporter in organizationMembers("")

Put the organization in the quotes. Then for the "Then" you can change the assignee, or transition the issue to a new queue.

Hope that helps

Susan

All comments

Christopher Jaksch

Hi @Inga,

a quick solution coming to my mind would be writing an easy SIL script with Power Scripts app and adding it to the create issue transition in your Service Desk workflow.

Based on the chosen organization, the assignee is set automatically via script definition.

You could also try to see, if the Service Desk automation will help you with your request.

Hope that gives you some idea.

Best wishes
Chris
STAGIL

Susan Hauth _Jira Queen_

Hi Inga,

You should be able to do this with Automation. Just use a jql for the IF:

reporter in organizationMembers("")

Put the organization in the quotes. Then for the "Then" you can change the assignee, or transition the issue to a new queue.

Hope that helps

Susan

Inga

Right! Got a little lost in that new automation view.

Created this one, and it works:

When the issue is created, if organizations = x, then edit field assignee = agent name.

Thanks!

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