Restrict the Tickets to groups by using Post function

Question

I'm using Jira Service Desk.

In single Project I am having

9 request types[ R1 , R2 , R3 ...… R9]  for

9 issue types [ IT-1 , IT-2 , IT-3 ......IT-9].

9 Groups [ G1 , G2 , G3 …… G9 ]

If ticket created from R2 it must be restricted to G2. must not be visible to other groups except G2

Please help me out

Nic Brough -Adaptavist- · Answer

You can't.  I just said that.

Madhu Reddy_khmfui · Answer

Hi Nic,

By using Extension for Service desk add-on, We are able to restrict request types for "Internal groups" . But I did not found an option regarding " Organization ".

How to restrict request types for " organizations ".

Nic Brough -Adaptavist- · Answer

You can't do this in Service Desk - a request is either available or it is not.

You can separate the requests out by group by using "organisations", but this will not allow you to restrict the request types to an organisation.  For that, you'll need 9 separate portals.