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Different request types with the same name

Manuel Adalid

Hi,

since JQL doesn't allow to filter on request groups I'm replicating the same request types on different groups to be able to assign the requests from different groups to different queues, but the thing is that those request types will be slightly different but will have the same name, any advice on how to filter by them? Because if I use

"Request Type"="Name of request"

I will be getting all the requests with that request type name, right?

Also, once this is solved is it possible to make an Automation that happens when any request is added to a certain queue?

Thanks in advance for the help

Accepted answers

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david_fsrxhm

Hi @Manuel Adalid I had your very same issue weeks ago when configurating Automator and filtering by Request Type. I solved using the id instead of the name:

"Customer Request Type" = "suppsd/0cbe0ffb-9c34-4aac-a758-0e82e98e6dd2"

I hope this helps

Cheers,

David

Manuel Adalid

Seems like a good solution, where can I get that id?

Thank you

david_fsrxhm

I'm trying to find the way I got this id and it seems I could do it in previous Jira versions from the Issue Navigator. I typed the Request Type and the ID appeared, I pasted in Automator and that's all. (Try this and see if you can see the Id in the advanced search).

But now that we updated to Jira 7.8 always shows the full name in Issue Navigator (but the previous Id still working).

If this doesn't work I recommend to use a Prefix o Suffix depeding on the group so you can differentiate by name.

Manuel Adalid

I ended up using labels, thanks for your quick response anyway!

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