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Is it possible to restrict mail&Customer portal tickets to groups directly

Madhu Reddy

I am having different groups and customers in single Service desk project.

I want to restrict issues to the internal groups directly when the outside customers creates a ticket.

Let me explain the Scenario,

I'm having three groups named group1, group2,group3

If I create a ticket through mail, It must be visible to only particular group based on the issue type.

Accepted answers

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Tinker Fadoua

Hi @Madhu Reddy

Try to set issue security level so that a group can see only specific issues within the project.

Best,

Madhu Reddy

@Tinker FadouaFor internal security, Issue security level was available. Fine with that.

But for mail created tickets. There are no such options. That's the point where I stopped.

For customer only mail id is available to create a ticket.

In that scenario how would I restrict tickets to particular groups.

Tinker Fadoua

@Madhu Reddy

JEMH plugin may help you with what you are looking to achieve.

Best,

Madhu Reddy

@Tinker FadouaThank You.

I will look in to it.

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