User (customer) created from email in Service Desk become also part of Jira Software

Question

User (customer) created from email in Service Desk become also part of Jira Software, how avoid this? there is no way to prevent that

User become registered as customer, but with taht he have automatically set in

Applications and groups

Application access: Jira Software

this give him possibility see Jira Software projects and not have access to portal.

BR

Aleksey Shiryaev · Answer

Application access jira-servicedesk-users is default.

User is customer, he registering him by sending email to service portal email. When he login he become in cusotmers and also in jira-software-users - group, what give him chance freely walk in Software application.

If open user in User management he have in place of application and group to checkboxes and the one with "Jira Software" checked in.

JP _AC Bielefeld Leader_ · Answer

Please check Administration -> Application Access

What user groups are checked as "Standard" for Jira Service Desk?

Best

JP

Aleksey Shiryaev · Answer

Hallo Jan-Peter,

yes, it is jira-software-users - group which counted as license for Jira Software.

BR