Behaviours Script/script post function to set a insight custom field based on part of the summary

Florian Schüller_0hnhyg

dear community,

 

i need your help to write a behaviour script or a custom script post-function which will set a insight custom field based on the first part of the summary when ticket is created. 

 

The summary looks like "CI-52005 is disabled."

 

CI-52005 is the key from the insight field which will be set.

Does anyone have some ideas or similar requests?

 

best regards,

florian

Gundlupet Sreenidhi

Try this. 

 

Lets assume customfield_11111 is the ID for your customfield

if(getFieldById("summary").getValue().toString().startsWith("CI-52005")){
   getFieldById("customField_11111").setFormValue("CI-52005")
}

 The above code snippet works only for your example shown above.

 

If you would like to genaralise it for any summary ,first retrieve the substring from the summary you want to set, then set the value - shown below

 

String identifiedValue = getFieldById("summary").getValue().toString().subString(0, getFieldById("summary").getValue().toString().indexOf(" "))
getFieldById("customfield_11111").setFormValue(identifiedValue)

 

What I am doing here is getting the substring from the summary - from position 0 (start of string) till the space is encounters (i.e: the first word. Then assigning it to the form value of your custom field. 

Hope this helps.