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Showing the assignee in the web portal

Mathias Koprek_tv71qu

Hi,

Is it somehow possible to see the actual assignee for an issue as a customer in the web portal?

A simple text like "Assignee: Mathias" would be enough.

Kind Regards

Mathias

Accepted answers

Susan Hauth _Jira Queen_

Hi Mathias,

We do show the assignee on the Service Desk portal for our internal IT service desk. BUT it's not OOB, we accomplished it using the plugin:

Extension for Jira Service Desk

Saskia Zeedijk

Please vote for this functionality: https://jira.atlassian.com/browse/JSDSERVER-328

Or for Cloud: https://jira.atlassian.com/browse/JSDCLOUD-328

All comments

Victor Mutambuki

Mathias,

It isn't a good practice to have assignee field visible on customer portal. A number of fields can be added to the request type and given a preset value, but you cannot make them visible on the customer portal:

https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html

Linked issues
Any fields that are defined by other JIRA applications
Group, project, and version picker custom fields
Assignee

Victor

Mathias Koprek_tv71qu

Hi Victor,

so even if we and our customers want this "feature" it will not be possible to make it visible on the customer portal?

Kind Regards

Mathias

Victor Mutambuki

Mathias,

Unfortunately no. See the topic on the same link

Hidden fields and unsupported fields

victor

JP _AC Bielefeld Leader_

There's a workaround, but you need the nFeed addon. You can create a nFeed custom field, copy the assignee into this field & keep it updated on any changes & then display the nFeed field in the customer frontend.

Still, not best practice to display the assignee on the frontend.

Best

Susan Hauth _Jira Queen_

Hi Mathias,

We do show the assignee on the Service Desk portal for our internal IT service desk. BUT it's not OOB, we accomplished it using the plugin:

Extension for Jira Service Desk

Mathias Koprek_tv71qu

Hi Susan,

Thank you! I will try that out today!!

Elisa Lucchini

Is it still not available? I don't see why we shouldn't display the assignee to the customer.

Usecase in my company: the assignee is the product manager, and the customers are my colleagues, that can report bugs.

And it would be useful if customers could ask their questions directly to the product managers.

Saskia Zeedijk

Please vote for this functionality: https://jira.atlassian.com/browse/JSDSERVER-328

Or for Cloud: https://jira.atlassian.com/browse/JSDCLOUD-328

Slava Dobromyslov

Create an automation script which is triggered by issue assign and add a comment with assignee name to the issue visible to your client:

Yatish Madhav

Thanks for this . We did the same ... Not the best workaround. But it has been working for some time.

Another action we have used is the Fetch Issue Data as we have notice sometimes the assignee may have changed by other concurrent automation, etc.

Magic Mike

Guys,

There is an answer here : https://community.atlassian.com/t5/Jira-Service-Management/Add-assignee-to-the-customer-portal-page/qaq-p/1462164

It works only in the request list not on a particular ticket.

Best regards,

Mike

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