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Installing Service Desk over JIRA Software that has expired maintenance license

Sam Issa

Hi All

I have Jira 7.4.3, license expired 2-3 month ago.

my team asked to try out Service Desk,

I couldn't find how to enable it from existing Jira under Application admin menu.

(by the way, my server can't reach the internet).

I downloaded Service desk package and tested installing it as an upgrade on a test bed of existing Jira, but it failed to start up due to my license being expired.

Do i need to renew Jira license in order to Install new Service Desk License (either trial or full) ?

regards

Sam.

Accepted answers

Alexey Matveev

Hello,

You should install Jira Service desk as an application. The correct version of Jira Service Desk for your Jira 7.4.3 is 3.6.4.

Or you can get a trial license for you Jira Software and try to update it. Try it first on a test instance.

All comments

Alexey Matveev

Hello,

You should install Jira Service desk as an application. The correct version of Jira Service Desk for your Jira 7.4.3 is 3.6.4.

Or you can get a trial license for you Jira Software and try to update it. Try it first on a test instance.

Sam Issa

Thanks Alexey, 3.6.4 instaled perfectly and now up & running.

best regards

Sam.

Alexey Matveev

You are welcome!

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