Imported attachments not visible on Customer Portal

Glemser JIRA Admin

We have successfully executed an import with thousands of attachments brought into to the JIRA SD site. Unfortunately, by default these attachments are not shared with the customer. How can we either update the current tickets to make the attachments visible to the customer or import the attachments in a manner that makes these attachments visible. 

We used a csv file and links to bring the attachments in along with the ticket and all associated details. 

Thanks for any help!

-Matt

Angélica Luz

Hi Glemser,

For an attachment to appear on the customer portal it must be added as a comment.
Can you please check if the attachments were added on the comment box or if it's showing as a text?
If you add a new attachment in order to test, does it appear correctly?

Regards,
Angélica