Update existing Request Types to change the Issue Type value

Ariel Sas_2ugtya

We are new to the service desk and were starting by setting up our request groups and request types first. We realized we didn't pay enough attention to the issue types as we were creating request types and now are in a pickle.

The problem is we've already done a lot of work setting up knowledge base links to the existing request types. As far as I can tell, we must recreate all of the request types using the new issue type values and redo all of the knowledge base associations for the new request types.

I am posting this in the hopes I missed an easier alternate path.

Daniel Eads

Hey Ariel,

By now you may have already manually recreated your request types. And unfortunately, that's all that you can do in Cloud right now! We do have an existing feature request open to improve this process: JSDCLOUD-349 - since you now know first-hand what a timesink this can be, I recommend watching and voting for that feature request. For more information about how Atlassian prioritizes feature requests made on jira.atlassian.com, check out this Community post.

Cheers,
Daniel