How is it possible that new issues were deleted from multiple projects? How do I get them back???

Question

This has never happened to me before, but I've never used the Cloud version of Jira either so I knew I could get my data back if anything happened.

I created multiple projects and issues within those projects over the last few days and no all of the new things added since Oct. 9 are gone!

What happened?  How do I contact Support? I can't even find that easily?

Help!

Jack Brickey · Answer

@Ann Rumney, just to be sure here, are you sure they are truly deleted? How are you searching for them?

Matheus Fulginiti Schonarth · Answer

Ann,

I'm afraid that per the Data storage FAQ doc, backups are not supported to rollback changes, but I'd recommend you the get in touch with their support for they'll have more insight on this and check if there are any workarounds available.

Do you know if any other admin of the instance generated a backup before the changes?

I'm sorry that I can't help you more with this, but do let me know if have any other questions.

Ann Rumney · Answer

I would have thought that since it's a cloud service that a backup would be made automatically?  Is this not the case?  I have not manually generated any form of backup at all.

I have checked the Audit log as well and it doesn't indicate any of the missing issues at all.