Jira Service Desk embeddable widget issue

DynaTag Support

The Jira Service Desk embeddable Widget does not create a service desk issues/queues.

We embedded the widget, it works fine, when posting we get the message

"Thanks! We've received your request and will get back to you shortly."

But in the Jira Service Desk nothing is posted.

Can anyone help?

Regards

      Martin

 

Angélica Luz

Hi Martin,

Can you please test opening a ticket while the Developer tool of the browser is open? Then it's possible to check if there is some error.
Also, please check on the widget's page if there is some error message. If possible, create a new one in order to test.

Regards,
Angélica