Jira Service Desk show tips icon for custom fields

Adriana Stancu

It is possible to attach some description to a custom field? For example, if a have a field IP address, I want the customer to be able to click on some small (question mark) icon and to get information like how they can check their IP address.

Thank you,

Daniel Wong_zylx8x

Hi Adriana,

You can add a 'description text' to a custom field in Jira Service Desk. See below for an excerpt of the official documentation which you can find here - https://confluence.atlassian.com/get-started-with-jira-service-desk/create-service-desk-request-types-917968307.html :

Now that you have requests in the customer portal, you can prompt your customers to give you the info you need to help them quickly. These simplified fields help customers understand what information they need to provide when submitting a request. Let's add some fields to your request types, so you can collect some additional information.

Let's make the form a little more user-friendly for your guests. First, we'll change the field names, so your customers know exactly what information you want to collect up front.

1. In the entry for "Get guest wi-fi access", select Edit fields.
2. Under Visible fields, click the Summary display name and rename it to "What do you need?". Add some placeholder text to the Field help to gather useful details from your customers.