Field Order Issue

Question

I have an issue type that has 38 fields that need to be in it.  When I bring the field in the customer can see the fields in the order I want them to see them in.  But when an associate works the issue the fields are all scrambled and not in the order I put them into the online view as.  Basically prevents the associate from working a issue through a process.  By that I mean the fields indicate parts of a flow, answers that need to be filled in to move forward.  So having them all jumbled prevents that.

Any help is greatly appreciated.

Mandi Chiancone · Accepted Answer

Hi Joseph,

Are you referring to the screen having the information available, just not in the same order? As in, the screen has different call-to-action sections that are visually different (although consistent) with the create issue screen that your customers are seeing?

Have you created different screens for the 'Create, Edit and View' issue types?

Bharath Kumar Kappala · Accepted Answer

Following up with what @Mandi Chiancone said yes if you have different screens for create edit and view, yes the users might see fields in different when they create and when the issue is edited and finally on the view screen. So you can make the fields on the order that you wish on all the three screens in the screen scheme for the issue type.