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Different resolutions depending on the project

Pablo Acosta

Hi, I want to customize the possible resolutions that an issue will have, depending on the project that the issue belongs to.

Since Resolution is not a custom field, Do you know how can I do that? is this possible to do in a clean & neat way? Thanks!

Accepted answers

Nic Brough -Adaptavist-

You can, but it's not a lot of fun. There are no "resolution schemes", you have to set a list of resolutions that will be used globally.

But, you can then use "workflow properties" to shorten the available options from the global list when an issue is in a particular status. So, if you're happy to have different workflows per project (and/or issue type), then yes, you can limit the resolutions.

All comments

Nic Brough -Adaptavist-

You can, but it's not a lot of fun. There are no "resolution schemes", you have to set a list of resolutions that will be used globally.

Thomas Schlegel

Hi Pablo,

this is one of the oldest and most voted issues for Jira: https://jira.atlassian.com/browse/JRA-3821

You can have different resolutions for different workflows with workflow properties as Jobin described here:

https://answers.atlassian.com/questions/192090

QuentinB_g4sf19

There is an open request in the Atlassian JIRA (Open and created in 2004 ...) :
https://jira.atlassian.com/browse/JRA-3821

You can define different resolutions not per project but per workflow.
Add in the workflow properties jira.field.resolution.exclude  or jira.field.resolution.include :
https://confluence.atlassian.com/adminjiraserver073/workflow-properties-861253674.html

There are also some add-on available :
https://marketplace.atlassian.com/search?query=resolution

Regards

Joe Pitt

I like the 'include' workflow property. It allows me to restrict the options at every resolution point in the workflow by issue type. For instance, we have a close option from open, but only certain resolutions like Duplicate, Working as Designed, Withdrawn by User make sense that early in the workflow so they are the only ones listed.