Ability to capture IP information when creating issue

Question

When providing technical support within an internal technical support environment (such as Desktop support), it is useful to be able to collect an end-user's IP address to allow for quick remote debugging sessions with a Service Desk customer. As service desk customers may not have the technical knowledge to manually gather this information, being able to collect this though JIRA service desk would be a useful addition.

The issue relates to JSDCLOUD-484.

Is there a way to collect the IP address of the customer? or a add-on?

Thanks

Shreyas Racherla · Answer

Thanks @Steven F Behnke 
Since I'm in cloud we wont be able to make any SYS admin changes.

Seems like there's no way to do it on Cloud.

Steven F Behnke · Answer

I did it on Jira Server but it required some development and system administration changes.