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Added customers don't receive email

When I click Add customers in a Service-desk the users doesn't receive an EMail.

Accepted answers

go to project settings > customer notifications and see if "Customer invited" is enabled.

All comments

go to project settings > customer notifications and see if "Customer invited" is enabled.

"Customer invited" is enabled. Was enabled.

I had this problem last week.

Today I deleted some of the users I added last week and added them again.

Now they receive an inventation message.

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