Can I have JIRA and JIRA SD on the same server without performance issues?

Question

We have ITIL Change Management and Incident Management in place, and we have an established Service Desk. We receive and process requests through Service Desk, but most of the time, the tickets need to be cloned to JIRA by the devs so they can be further processed, included in the sprint planning, etc.

Now, using 2 stand alone products (JIRA and JIRA SD) does not work well, since JIRA SD does not work well with JIRA remotely, we need multiple plugins, and yet the incovenience persists (linked issues are not properly displayed, synced and updated, just to name one issue).

What can we do or what requirements our server should meet to make sure that the systems (JIRA SD and JIRA) run smoothly. Currently, both systems are slow and you can barely work.

Any advice will be much appreciated.

Thanks,

Edmond

Nic Brough -Adaptavist- · Answer

>I just want to understand whether the poor performance and slowness is a result of having two products on the same server, or rather that's a problem of server which might need to be upgraded.

Ah, ok, so you only have one Jira service.  If you're suffering poor performance on a single instance, then either the Service is poorly configured, or the server is not powerful enough to cope.

>I keep getting comments that JIRA SD and JIRA as not supposed to be installed on the same server and that they are meant to be installed separately.

This is incorrect, you should challenge whomever is telling you that because they're wrong.

Edmond Ghulyan · Answer

Hi Nic, thanks for clarification. We have Jira Software and Jira Service Desk. So when I go to Admin/Applications, that's what I can see.

I just want to understand whether the poor performance and slowness is a result of having two products on the same server, or rather that's a problem of server which might need to be upgraded.

Also, I keep getting comments that JIRA SD and JIRA as not supposed to be installed on the same server and that they are meant to be installed separately. I have not been able to find any justification for this claim on the web. Any comments regarding that will be much helpful.

Thanks again,

Edmond

Nic Brough -Adaptavist- · Answer

I'm not sure why you have two installations.  The point of Jira Applications (Service Desk and Software) is that they are added to your Jira Core to enable different processes to be managed all in the same place.

If you install SD on your current Core or Software (you haven't said which you have), you'll only need to be running one Jira.  This means you'll be able to kill the other one and give the survivor its resources, and all your issues will be in one system, with one set of plugins, and immediate cross-project simplification.

It's not quite going to solve your "dev needs clone of service desk issues", but it will simplify the usage a lot.