We have a Clinic Name field that needs to be a fixed list

Bhav_pxq2e9

Hi all

I have inherited a JIRA Service Desk Project.  The form has a Clinic Name field.  The names we enter in there are free text with browser based intellisense.  This means each support agent is typing in the same names differently.

I want to standardize this list so that the support agent is forced to select from the fixed list of clinics.

Also important, is that this field is not for user who are raising the ticket, it is only for support agent's use not for customers raising a ticket from the portal.

Please advise and pardon me for such a basic question but I am new to managing this project.

Awaiting feedback

Kind regards

Bhav

 

Hernan Montes_6rmjzn

Check answer on previous question you posted, I do recommend closing one of the questions to maintain communications.