My current re-open rule will transition an issue for ANY comment from the customer after an issue has been marked as resolved, which results in a lot of re-opened issues from customers simply thanking us for addressing their problem.
I'd like to set up a rule to re-open issues only if their comment contains the text 'reopen', 're open' or 're-open'.
I've dug around in various automation tools and haven't been able to find a way to parse new comments for specific text strings. Anyone aware of something that will allow me to do that?
