Importing cloud Jira project to 7.10.2-standalone server facing issue

Question

Hi

I am trying to importing form cloud jira Project to server 7.10.2 Jira facing issue as below

"There was a problem parsing the backup XML file at /apps/atlassian-home/import/jira-new.zip: No 'key' field for Issue 11255"

Please Guide us anything we are missing....

Cheers

Vinay Ambaty

a_dl77mm · Answer

Hi now able to fix the issue the error I am getting is when I am Importing Project but when I select Restore system able to Import the Cloud Jira zip successfully .

Any How Thnx.

a_dl77mm · Answer

Hi

we had deleted the 11255 ticket on cloud jira and took latest backup and tried to restore in server jira but still getting same error any suggestions please and identified in entities.xml the issue with "11255 " still there .

Alexey Matveev · Answer

Then I am not sure what goes wrong. I have no ideas.