Is it possible to create a KB article from worflow screen?

Question

I wonder if it's possible to create a knowledge base article directly from a workflow screen. In this specific, in the transition screen 'Resolve' from several status to 'Resolved' I want to be able to create directly KB article besides from setting the resolution. Is this possible?

Mafalda Sanches · Answer

Thank you Gregory for your help!

Gregory Van Den Ham_2hc9n5 · Answer

Hi Mafalda, there are two or three ways this is possible.

Take a look at:

Easy Integrations for Jira

and

Run CLI Actions

There's always Script Runner as well that can likely take care of this.