JIRA won't start after installing and configuring SSL certificate

Question

I'm trying to configure SSL connection to my Jira instance.  I've imported my wildcard cert to the keychain and config.bat sees the cert correctly but when I enable port 443 or 8443 for https access the Jira service won't start.

Irfan Mazli Mazuki · Answer

Hello @Sylint,

Below are some documentation pages about running JIRA with SSL. Maybe it will have some hint on the possible configuration root cause of the issue:

* Running JIRA applications over SSL or HTTPS
* Integrating JIRA with Apache using SSL

And as mentioned by Jan, try checking out the logs to see the error logs. This should give some ideas on what is causing the issue to occur.

Kind regards,
Irfan

JP _AC Bielefeld Leader_ · Answer

Hi Sylint,

configuring SSL on Tomcat / Java can be a pain. You might be missing an intermediate certificate needed in the keychain. I always terminate SSL at an Apache HTTPD server acting as a reverse proxy in front of the Jira/Confluence server. Much easier to configure.

Anything in the tomcat logs on startup?

Best

JP