Problem viewing tickets on a project

Question

Hello All,

I have a coworker who can not view any tickets even if he clicks on them. They do not open up to a new page and at first I thought he was added into the project, however I added him not only as a customer but also as an administrator just to see if it can fix the issue. Sure enough, he still couldn't access any tickets. Does anyone know how to fix this issue?

Alexey Matveev · Accepted Answer

Hello,

You an use the permission helper to find out what is wrong with permissions.

https://confluence.atlassian.com/adminjiracloud/using-the-permission-helper-868982879.html

Jack Brickey · Accepted Answer

please check project > project settings > people and view his/her role(s) for the project. Then check project settings > permissions and see if the role has been provided the necessary permissions (browse, etc.)