Is it possible to change the date a status is changed?

Nick Danson

In Servicedesk we sometimes resolve issues whilst not in front of a computer so need to change the status as of the time when the issue was resolved.  Changing the status next time you are logged in affects the SLA timers and makes it appear that the issue has taken longer to resolve than it actually did.

So for example, is there any way I can log in on a Monday morning and edit an issue to say the Status changed to Resolved on Saturday afternoon?

 

Thanks

 

Nick

Susan Hauth _Jira Queen_

Hi Nick,

There isn't a way to go back in time that I know of in Jira.  However, you say that this is because you resolved the issue remotely?  What if you were (as an agent) were to comment in to say the issue was resolved.  THen have an Automation rule that looks at the current status, the person making the comment (individual) and key words like "Resolved" that will automatically push the status to resolved.

Susan